Incidents reported on status page for One Click Done https://network.oneclickdone.net/ en https://network.oneclickdone.net/incident/548492 Mon, 21 Apr 2025 12:23:51 -0000 https://network.oneclickdone.net/incident/548492#6038f4a8fd5ac372335b30840087ba432b5e0acde2fed3b5a6770182aa972bdc One Click Done Customer Portal went down. https://network.oneclickdone.net/incident/521198 Sat, 22 Mar 2025 17:55:07 -0000 https://network.oneclickdone.net/incident/521198#af09e09e8053173efcb94c7e07d965c9ef6aebe882e8c71281a3bdc176f187e2 One Click Done Customer Portal recovered. https://network.oneclickdone.net/incident/521198 Sat, 22 Mar 2025 17:52:08 -0000 https://network.oneclickdone.net/incident/521198#b5e8d15b9173018b9a9c911dac29fe1040fd503643f8179600087e06d977a6a9 One Click Done Customer Portal went down. https://network.oneclickdone.net/incident/521198 Sat, 22 Mar 2025 16:07:01 -0000 https://network.oneclickdone.net/incident/521198#8e736e2760cb238ce27d23492343e796be4459dfbfe1ed9fba25be3bb0e63ca0 One Click Done Customer Portal recovered. https://network.oneclickdone.net/incident/521198 Sun, 02 Mar 2025 21:06:27 -0000 https://network.oneclickdone.net/incident/521198#31e9efeb7f8178fa73b74a2da25a1de5c44a254865beb6531890302b502af7d7 One Click Done Main Server recovered. https://network.oneclickdone.net/incident/521198 Sun, 02 Mar 2025 03:29:27 -0000 https://network.oneclickdone.net/incident/521198#71d40805b642ecbfe2ec45bd4c80908f113cae16254127729d192ba0445a1e15 One Click Done Main Server went down. https://network.oneclickdone.net/incident/521198 Sun, 02 Mar 2025 01:54:37 -0000 https://network.oneclickdone.net/incident/521198#02464004c1fcaa9516774bb83413bc9dd4e8f7bb85dc2ab4715917b4c5a1d89d One Click Done Main Server recovered. https://network.oneclickdone.net/incident/521198 Sat, 01 Mar 2025 23:30:17 -0000 https://network.oneclickdone.net/incident/521198#f66f548a4c45e8950c6752436a6c79af78746e065a5765b084237cc438db5a7f One Click Done Main Server went down. https://network.oneclickdone.net/incident/521198 Sat, 01 Mar 2025 23:29:42 -0000 https://network.oneclickdone.net/incident/521198#90d00ec7cff3cf2db3e6a0c2154a9c39e539e5bf2ec5d1b78c99bd2249127d06 One Click Done Customer Portal went down. https://network.oneclickdone.net/incident/496091 Wed, 15 Jan 2025 06:29:44 -0000 https://network.oneclickdone.net/incident/496091#40f3d749a18eef397607a081b668777eeb746b22c51caa883881697c2492fe84 One Click Done Main Server recovered. https://network.oneclickdone.net/incident/496091 Wed, 15 Jan 2025 06:14:42 -0000 https://network.oneclickdone.net/incident/496091#c2a2d5146003b9220fa30beac9c9d283204e109be5d6fabe1ba83921c2a07127 One Click Done Main Server went down. https://network.oneclickdone.net/incident/472526 Thu, 05 Dec 2024 05:10:23 -0000 https://network.oneclickdone.net/incident/472526#c6af53f35d00a08bd67747ceee000c986bc21b26b726a967064b1ff28da04e04 One Click Done Customer Portal and One Click Done Main Server recovered. https://network.oneclickdone.net/incident/472526 Thu, 05 Dec 2024 05:10:23 -0000 https://network.oneclickdone.net/incident/472526#c6af53f35d00a08bd67747ceee000c986bc21b26b726a967064b1ff28da04e04 One Click Done Customer Portal and One Click Done Main Server recovered. https://network.oneclickdone.net/incident/472526 Thu, 05 Dec 2024 00:35:19 -0000 https://network.oneclickdone.net/incident/472526#4f6181ab67e2db827ebbdab38866b3cfdce244575c468e8cec842085123a83dc One Click Done Main Server went down. https://network.oneclickdone.net/incident/472526 Thu, 05 Dec 2024 00:34:41 -0000 https://network.oneclickdone.net/incident/472526#f9244b954ad5fdaa87472a8f033017fdfb81346ba14c355acdd60f5bdf86e9b4 One Click Done Customer Portal went down. https://network.oneclickdone.net/incident/401262 Sat, 03 Aug 2024 14:25:48 -0000 https://network.oneclickdone.net/incident/401262#b5895eee182c3b73c8a9305322dfc5911dcbde5a751560e85af4c5069f91e1d3 One Click Done Customer Portal recovered. https://network.oneclickdone.net/incident/401262 Sat, 03 Aug 2024 13:25:20 -0000 https://network.oneclickdone.net/incident/401262#3157d146f95a5ea40d8d9be87b157a810ace2156836d5eef58187da5665267a0 One Click Done Customer Portal went down. https://network.oneclickdone.net/incident/401262 Sat, 03 Aug 2024 13:07:44 -0000 https://network.oneclickdone.net/incident/401262#1e5ec913a22dbac865f926dce187845a4f3a0e087ed12d8a0aaad86360b523c7 One Click Done Customer Portal recovered. https://network.oneclickdone.net/incident/401262 Sat, 03 Aug 2024 13:05:37 -0000 https://network.oneclickdone.net/incident/401262#c2906e070f21b3d28d42d3cd2bbec858e8b83751d1c16fcc47a10a165abd5ea1 One Click Done Main Server recovered. https://network.oneclickdone.net/incident/401262 Fri, 26 Jul 2024 07:39:21 -0000 https://network.oneclickdone.net/incident/401262#9ab10ee73f36e24b6f79db9086bd93d2244fcfa16e62ba2778d630148949fd1c One Click Done Main Server went down. https://network.oneclickdone.net/incident/401262 Mon, 22 Jul 2024 03:06:08 -0000 https://network.oneclickdone.net/incident/401262#57675d926f2f61c2d3f0a947b142a00a5b93a290ac3c4ae464a63aa34c69dfcb One Click Done Main Server recovered. https://network.oneclickdone.net/incident/401262 Mon, 22 Jul 2024 01:59:48 -0000 https://network.oneclickdone.net/incident/401262#2b0bca9bc713e9df553da40871428ff7c4b8229ca931f182dd5130ead6a68b80 One Click Done Main Server went down. https://network.oneclickdone.net/incident/401262 Sun, 21 Jul 2024 04:13:08 -0000 https://network.oneclickdone.net/incident/401262#ae8e5ddca0ab7ae253cf4f6345965baf1ea27ab6db6dd2d04e5ac042beb1e3ab One Click Done Customer Portal went down. https://network.oneclickdone.net/incident/401262 Sun, 21 Jul 2024 04:07:15 -0000 https://network.oneclickdone.net/incident/401262#532ffe9da56875831f933b367606340f93e3431e5d12828ca6c385bcbd6d66cc One Click Done Customer Portal recovered. https://network.oneclickdone.net/incident/401262 Sun, 21 Jul 2024 04:06:42 -0000 https://network.oneclickdone.net/incident/401262#cc9375db475f129d2d47a2f66602d0d61aedc0990da63ded986c378b96a67748 One Click Done Customer Portal went down. https://network.oneclickdone.net/incident/401262 Sun, 21 Jul 2024 03:58:27 -0000 https://network.oneclickdone.net/incident/401262#97c48611cafa7af0ebc45911bbfd5848f59005a2d56a3584016b61641b036281 One Click Done Customer Portal recovered. https://network.oneclickdone.net/incident/401262 Sun, 21 Jul 2024 02:28:08 -0000 https://network.oneclickdone.net/incident/401262#d51d4bb9277f7144dd0ab9b0f2c7f20be36107313bd5bd98117dec25036925a0 One Click Done Customer Portal went down. https://network.oneclickdone.net/incident/401262 Sun, 21 Jul 2024 01:59:09 -0000 https://network.oneclickdone.net/incident/401262#92528cd333331fceeba9431eb351f8158fa78460c9bab6cbe6c15b88ae65ab84 One Click Done Main Server recovered. https://network.oneclickdone.net/incident/401262 Sun, 21 Jul 2024 01:55:58 -0000 https://network.oneclickdone.net/incident/401262#037b950329aac3fc3264c36ca1c9960419db5d2af071e2e63134c3a60de84d19 One Click Done Main Server went down. https://network.oneclickdone.net/incident/400955 Sat, 20 Jul 2024 12:52:31 -0000 https://network.oneclickdone.net/incident/400955#c6771a525164e6ddb150ca34cb2e993a4556dd8d8608a80ec55e3d5ca93c5a57 One Click Done Main Server recovered. https://network.oneclickdone.net/incident/400955 Sat, 20 Jul 2024 12:51:42 -0000 https://network.oneclickdone.net/incident/400955#b9770215f815c5c4d78ae1edd12385ccf41d35c1369a48188d76780a9fa17789 One Click Done Customer Portal recovered. https://network.oneclickdone.net/incident/400955 Sat, 20 Jul 2024 12:49:20 -0000 https://network.oneclickdone.net/incident/400955#41264de6fa79cd519e26bb79aba7aec4b286bab2303e24d1e004b247734a5fe8 One Click Done Main Server went down. https://network.oneclickdone.net/incident/400955 Sat, 20 Jul 2024 12:48:26 -0000 https://network.oneclickdone.net/incident/400955#26e151579a5f17e35b3c1a515fa2d46260a437bcadb3b4236c18eae6afa0b49a One Click Done Customer Portal went down. https://network.oneclickdone.net/incident/400955 Sat, 20 Jul 2024 05:00:47 -0000 https://network.oneclickdone.net/incident/400955#a54e968d37c917f086629274bdea86d4d7f793cb115d60a2f75441c0bc2c7b7b One Click Done Customer Portal recovered. https://network.oneclickdone.net/incident/400955 Sat, 20 Jul 2024 04:58:29 -0000 https://network.oneclickdone.net/incident/400955#cc49db09ddbbeffffc7701f46db2979962b15f2585d100e40d97d4002b47aa2d One Click Done Main Server recovered. https://network.oneclickdone.net/incident/400955 Sat, 20 Jul 2024 04:48:20 -0000 https://network.oneclickdone.net/incident/400955#6c33618e3edce3beac4f7fb7ec559669469499c4ff58cb8289950ce3128f47f9 One Click Done Customer Portal went down. https://network.oneclickdone.net/incident/400955 Sat, 20 Jul 2024 04:46:14 -0000 https://network.oneclickdone.net/incident/400955#5b804aaa21f5abf0e93ea4f848079c04e65f77edb59568ba43c5802e07e01972 One Click Done Main Server went down. https://network.oneclickdone.net/incident/398701 Tue, 16 Jul 2024 03:10:13 -0000 https://network.oneclickdone.net/incident/398701#cc31dce81992097741a809772f1981e35de00a7b3dbba0a847808884462ac17d One Click Done Main Server recovered. https://network.oneclickdone.net/incident/398701 Tue, 16 Jul 2024 03:09:35 -0000 https://network.oneclickdone.net/incident/398701#f7861725fa4963a6e45727a484422a3b29861c5b7972af21580861882130af7e One Click Done Customer Portal recovered. https://network.oneclickdone.net/incident/398701 Tue, 16 Jul 2024 03:06:09 -0000 https://network.oneclickdone.net/incident/398701#0b9729537e9bba1552784c66cf4cf433121d24bd3125f0f84ff6f83e69be2396 One Click Done Customer Portal went down. https://network.oneclickdone.net/incident/398701 Tue, 16 Jul 2024 03:04:00 -0000 https://network.oneclickdone.net/incident/398701#39e401f9b5b09ca25feae8ec2364a8b012b421bdb757eb8fcf3b85547c9a86b1 One Click Done Main Server went down. https://network.oneclickdone.net/incident/389700 Wed, 26 Jun 2024 15:47:55 -0000 https://network.oneclickdone.net/incident/389700#584bcf9b878eb036de7c3b5f729d255148b83ad13747234b4942b2be7f81faee One Click Done Customer Portal recovered. https://network.oneclickdone.net/incident/389700 Wed, 26 Jun 2024 15:47:15 -0000 https://network.oneclickdone.net/incident/389700#43b892b304bfcb1afa47955f9f5c3eb55f301f3e11e5d0b7d71cde24586b016d One Click Done Customer Portal went down. https://network.oneclickdone.net/incident/389700 Wed, 26 Jun 2024 11:48:21 -0000 https://network.oneclickdone.net/incident/389700#279211dd7e055c93350f86549dff979c352f7405614680c90f663b9156ba74ac One Click Done Main Server recovered. https://network.oneclickdone.net/incident/389700 Wed, 26 Jun 2024 11:47:59 -0000 https://network.oneclickdone.net/incident/389700#fc957954b50085a2e3871df45d37765720fcde8dd275dd7eef1c9a7bf95d93e7 One Click Done Main Server went down. https://network.oneclickdone.net/incident/389700 Wed, 26 Jun 2024 11:00:41 -0000 https://network.oneclickdone.net/incident/389700#a889397850cc14861b7e85b707eb320a87d8212053bb309d1426c0af5eacb7b8 One Click Done Main Server recovered. https://network.oneclickdone.net/incident/389700 Wed, 26 Jun 2024 10:56:32 -0000 https://network.oneclickdone.net/incident/389700#fb5b685f1d892c0c90dc1e12fa382185656fc6d01241c88159a234e5bd3a766a One Click Done Main Server went down. https://network.oneclickdone.net/incident/389700 Wed, 26 Jun 2024 09:39:28 -0000 https://network.oneclickdone.net/incident/389700#56823010f366ba2ecc090705335c860a7776d2a9733a8f1dfe343218edc7f2c5 One Click Done Main Server recovered. https://network.oneclickdone.net/incident/389700 Wed, 26 Jun 2024 09:29:34 -0000 https://network.oneclickdone.net/incident/389700#d39778eea0b1c81395671e246d57cd5d5f549a92162c24a48ed079ee76c72b8b One Click Done Main Server went down. https://network.oneclickdone.net/incident/389215 Tue, 25 Jun 2024 13:00:28 -0000 https://network.oneclickdone.net/incident/389215#35c043535aa798808d8728845ceaeb88950f0a7eba6798b43086e796a40d1ef8 One Click Done Main Server recovered. https://network.oneclickdone.net/incident/389215 Tue, 25 Jun 2024 12:59:40 -0000 https://network.oneclickdone.net/incident/389215#371391cee6c72168f9106a75e35fa2345f0278390c6dc6d0f28199b4c9500e3e One Click Done Main Server went down. https://network.oneclickdone.net/incident/388674 Mon, 24 Jun 2024 13:26:02 -0000 https://network.oneclickdone.net/incident/388674#c142f949c8a04d2b4b64b05830e124db2aa2a0d70aea48d17ef7f78d8ef56e78 One Click Done Customer Portal recovered. https://network.oneclickdone.net/incident/388674 Mon, 24 Jun 2024 13:25:14 -0000 https://network.oneclickdone.net/incident/388674#f0223d8ff40b53bdff29a3972bc40a5ca9c4edc124ce967e069073dbe64c71aa One Click Done Customer Portal went down. https://network.oneclickdone.net/incident/388285 Sun, 23 Jun 2024 15:11:00 -0000 https://network.oneclickdone.net/incident/388285#ea1d797fd8303062c3861782bd05c01f49e208ec7d8d8c077fb57b38f26e79ec Maintenance completed https://network.oneclickdone.net/incident/388285 Sun, 23 Jun 2024 15:11:00 -0000 https://network.oneclickdone.net/incident/388285#ea1d797fd8303062c3861782bd05c01f49e208ec7d8d8c077fb57b38f26e79ec Maintenance completed https://network.oneclickdone.net/incident/388285 Sun, 23 Jun 2024 12:11:00 -0000 https://network.oneclickdone.net/incident/388285#a7a71ff33785f8d6a500d38b45a1706df1961038bf87a4f8178ae9a6628db5c7 OneClickDone will be performing a backup of our server's hard drives. https://network.oneclickdone.net/incident/388285 Sun, 23 Jun 2024 12:11:00 -0000 https://network.oneclickdone.net/incident/388285#a7a71ff33785f8d6a500d38b45a1706df1961038bf87a4f8178ae9a6628db5c7 OneClickDone will be performing a backup of our server's hard drives. https://network.oneclickdone.net/incident/338846 Sun, 10 Mar 2024 14:29:37 -0000 https://network.oneclickdone.net/incident/338846#9a373512e79bc1d05473b0a27fa210a92f261f2d7faaa2b7565dbd13ceeb04e8 One Click Done Customer Portal recovered. https://network.oneclickdone.net/incident/338846 Sun, 10 Mar 2024 14:28:42 -0000 https://network.oneclickdone.net/incident/338846#b4731104fdce6bf2ea37c8704d95ecf3c5b5d902d824a7c7164f906b55e56fdc One Click Done Customer Portal went down. https://network.oneclickdone.net/incident/336417 Tue, 05 Mar 2024 08:08:21 -0000 https://network.oneclickdone.net/incident/336417#ad1b80c85b17ce5c7f0c7e682ad4ccc895cae104e748b6e87c67715e066e7172 One Click Done Main Server recovered. https://network.oneclickdone.net/incident/336417 Tue, 05 Mar 2024 08:07:55 -0000 https://network.oneclickdone.net/incident/336417#20426c607395b794869e05817f2532f3473ed09d5601f2a6cd64f604244298a4 One Click Done Customer Portal recovered. https://network.oneclickdone.net/incident/336417 Tue, 05 Mar 2024 08:05:25 -0000 https://network.oneclickdone.net/incident/336417#784cff57efba292e26b800145ea8a2d7fce335141a24eb3286e7f4ca0e831613 One Click Done Main Server went down. https://network.oneclickdone.net/incident/336417 Tue, 05 Mar 2024 08:04:31 -0000 https://network.oneclickdone.net/incident/336417#82c10290683531ed73bcf790a0459ad90cb9266c170be0721c53fe3e50f63eb4 One Click Done Customer Portal went down. https://network.oneclickdone.net/incident/330371 Thu, 22 Feb 2024 08:21:11 -0000 https://network.oneclickdone.net/incident/330371#3f9ec4177847a6c7e04c3af048bf01ff40ee3ea4cdb8ff7f6cf178a3a667cd9d One Click Done Main Server recovered. https://network.oneclickdone.net/incident/330371 Thu, 22 Feb 2024 08:20:37 -0000 https://network.oneclickdone.net/incident/330371#eb9d966ff7d6c13875e06b862a90d3857e726a62b101a22eb530d2e3b9332004 One Click Done Customer Portal recovered. https://network.oneclickdone.net/incident/330371 Thu, 22 Feb 2024 08:05:58 -0000 https://network.oneclickdone.net/incident/330371#4266a22e1d33ee019aaf260f5f65ec37cc1f014bfd2b470abb911199050cd1b0 One Click Done Main Server went down. https://network.oneclickdone.net/incident/330371 Thu, 22 Feb 2024 08:05:12 -0000 https://network.oneclickdone.net/incident/330371#0a40d549a59bf06e4d33229f8b9501f741ab76157aa2c25bcb08e1fa32cc892f One Click Done Customer Portal went down. https://network.oneclickdone.net/incident/330184 Wed, 21 Feb 2024 22:58:41 -0000 https://network.oneclickdone.net/incident/330184#d36e736ba90420198a02c3289b3ed60702ebcd80a006eeb110cecfaf3b427329 One Click Done Main Server recovered. https://network.oneclickdone.net/incident/330184 Wed, 21 Feb 2024 22:57:53 -0000 https://network.oneclickdone.net/incident/330184#50c450def400b169061a23945f3b5bdd115557d5f07dfcaa8ae075ded2368f73 One Click Done Customer Portal recovered. https://network.oneclickdone.net/incident/330184 Wed, 21 Feb 2024 22:54:31 -0000 https://network.oneclickdone.net/incident/330184#fbb5c5f5e28c1be70cd9adeb35c31537499e25bb1257d90e07456bb2ef451a71 One Click Done Customer Portal went down. https://network.oneclickdone.net/incident/330184 Wed, 21 Feb 2024 22:52:28 -0000 https://network.oneclickdone.net/incident/330184#0ecd4e4f99c73af1f588aea6640ce8c024fbfd1cabc0b88fc62d4c1e77de2b5e One Click Done Main Server went down. https://network.oneclickdone.net/incident/328706 Mon, 19 Feb 2024 04:52:12 -0000 https://network.oneclickdone.net/incident/328706#650ebd70cda45169d3a8783af11b1f105be9ebf910df33e3197d47c3ae6b3a92 One Click Done Main Server recovered. https://network.oneclickdone.net/incident/328706 Mon, 19 Feb 2024 04:48:35 -0000 https://network.oneclickdone.net/incident/328706#4bae4c4fe524612307c970f201b9ec6053600d6e57673962f24ab75f6dcd96b8 One Click Done Customer Portal recovered. https://network.oneclickdone.net/incident/328706 Mon, 19 Feb 2024 00:12:12 -0000 https://network.oneclickdone.net/incident/328706#726f141cfff3d002a4ba1d6106a1c89b49bc5dafb413c04353ae87b5dd19030e One Click Done Main Server went down. https://network.oneclickdone.net/incident/328706 Mon, 19 Feb 2024 00:11:19 -0000 https://network.oneclickdone.net/incident/328706#b3d3efcf0b45aaa41f1b9b876d4319f84e808789e349d14f96019fa77f3fd3b5 One Click Done Customer Portal went down. https://network.oneclickdone.net/incident/328082 Sat, 17 Feb 2024 09:46:15 -0000 https://network.oneclickdone.net/incident/328082#7b46d09402c64b61e1a4eac38111bf2bc0219aff91aba1b4f668f0b0e3ddf5ab One Click Done Main Server recovered. https://network.oneclickdone.net/incident/328082 Sat, 17 Feb 2024 09:45:29 -0000 https://network.oneclickdone.net/incident/328082#298668293188ef29cc401136c95bf42e5c734e38caa69f26a7dd660a960d526d One Click Done Customer Portal recovered. https://network.oneclickdone.net/incident/328082 Sat, 17 Feb 2024 08:56:21 -0000 https://network.oneclickdone.net/incident/328082#0b45afeb5d0bbf5ec5fc01d196427ceab1c2f4ee7147b6e6175cf5cb41016cd1 One Click Done Customer Portal went down. https://network.oneclickdone.net/incident/328082 Sat, 17 Feb 2024 08:54:19 -0000 https://network.oneclickdone.net/incident/328082#c2f5bd765ab20a7a55b3cedd31b7ec6dc1fe5a0de649aa1b4a6f232dd1dd497b One Click Done Main Server went down. https://network.oneclickdone.net/incident/324444 Fri, 09 Feb 2024 07:25:29 -0000 https://network.oneclickdone.net/incident/324444#6ebe77d5cdb1daf3daaba9310ce218edc6a2d72db0f82779136be8b89749fdc2 One Click Done Main Server recovered. https://network.oneclickdone.net/incident/324444 Fri, 09 Feb 2024 07:25:15 -0000 https://network.oneclickdone.net/incident/324444#b76790a0d0cb9c70d7c0118c09693ef01df2d09efe65511f483ead1f45d035c7 One Click Done Main Server went down. https://network.oneclickdone.net/incident/318987 Wed, 31 Jan 2024 07:08:00 -0000 https://network.oneclickdone.net/incident/318987#359c6c6598991d19364a8ea1f1a68bebe05e5dfcf9f302411fa5635213c745ef HST-OUT434786 - Outage Post Mortem Outage reason: This outage was caused by a faulty network cable that connected our physical equipment to the outside world. The outage was resolved after replacing the cable and moving to a new switch port. Future prevention: This cable appeared to be an issue and has been replaced twice. As a proactive measure the network port has been changed as well. We will continue to monitor this. Services Impacted: Full system outage, impacting internal services and all external customers. Thanks, OneClickDone Support https://network.oneclickdone.net/incident/318987 Wed, 31 Jan 2024 07:08:00 -0000 https://network.oneclickdone.net/incident/318987#359c6c6598991d19364a8ea1f1a68bebe05e5dfcf9f302411fa5635213c745ef HST-OUT434786 - Outage Post Mortem Outage reason: This outage was caused by a faulty network cable that connected our physical equipment to the outside world. The outage was resolved after replacing the cable and moving to a new switch port. Future prevention: This cable appeared to be an issue and has been replaced twice. As a proactive measure the network port has been changed as well. We will continue to monitor this. Services Impacted: Full system outage, impacting internal services and all external customers. Thanks, OneClickDone Support https://network.oneclickdone.net/incident/318987 Sun, 28 Jan 2024 23:19:00 -0000 https://network.oneclickdone.net/incident/318987#9d96fd89a613c3a8744f54347a045b08c69970452607f7473e0702eb8656a884 HST-OUT434786 - Outage Post Mortem Outage reason: This outage was caused by a faulty network cable that connected our physical equipment to the outside world. The outage was resolved after replacing the cable and moving to a new switch port. Future prevention: This cable appeared to be an issue and has been replaced twice. As a proactive measure the network port has been changed as well. We will continue to monitor this. Services Impacted: Full system outage, impacting internal services and all external customers. Thanks, OneClickDone Support https://network.oneclickdone.net/incident/318987 Sun, 28 Jan 2024 23:19:00 -0000 https://network.oneclickdone.net/incident/318987#9d96fd89a613c3a8744f54347a045b08c69970452607f7473e0702eb8656a884 HST-OUT434786 - Outage Post Mortem Outage reason: This outage was caused by a faulty network cable that connected our physical equipment to the outside world. The outage was resolved after replacing the cable and moving to a new switch port. Future prevention: This cable appeared to be an issue and has been replaced twice. As a proactive measure the network port has been changed as well. We will continue to monitor this. Services Impacted: Full system outage, impacting internal services and all external customers. Thanks, OneClickDone Support https://network.oneclickdone.net/incident/315564 Sun, 21 Jan 2024 12:00:00 -0000 https://network.oneclickdone.net/incident/315564#755413ae8c683e490f8bb3dbf0228e8ece012f2ac815f5eb6ffd63b2fdc5ae66 Maintenance completed https://network.oneclickdone.net/incident/315564 Sun, 21 Jan 2024 12:00:00 -0000 https://network.oneclickdone.net/incident/315564#755413ae8c683e490f8bb3dbf0228e8ece012f2ac815f5eb6ffd63b2fdc5ae66 Maintenance completed https://network.oneclickdone.net/incident/315610 Sun, 21 Jan 2024 01:46:50 -0000 https://network.oneclickdone.net/incident/315610#3bd5ac2f9e27a68986e952f2fde5f8278b5c81e12d0fe94f0cb5c6315aabd431 One Click Done Main Server recovered. https://network.oneclickdone.net/incident/315610 Sun, 21 Jan 2024 01:46:28 -0000 https://network.oneclickdone.net/incident/315610#0dfa03af462fdeb17689309805e0511e6d2837d1e1a1c98ab778ba920c13fb13 One Click Done Customer Portal recovered. https://network.oneclickdone.net/incident/315610 Sun, 21 Jan 2024 00:25:19 -0000 https://network.oneclickdone.net/incident/315610#3756025f08d06dcb665427d95f83e59e681037fa4ade64ba31ccaf55e7e40f62 One Click Done Main Server went down. https://network.oneclickdone.net/incident/315610 Sun, 21 Jan 2024 00:24:36 -0000 https://network.oneclickdone.net/incident/315610#10e789619fdf847702e1fc32f482462fe5fee15c30322c0562ac8886aa11e8d8 One Click Done Customer Portal went down. https://network.oneclickdone.net/incident/315564 Sat, 20 Jan 2024 23:00:00 -0000 https://network.oneclickdone.net/incident/315564#0d64fba67e56855a63dcf884e1c241d992442f8fd4608dcce49b59a0023c5949 OneClickDone Clients, Important Server Upgrade Alert: We're in the process of a comprehensive overhaul, involving the reconstruction of server racks, installation of new wiring, and validation of power supplies. While the exact timeframe is uncertain, rest assured that all services will be temporarily redirected to a maintenance page. Your understanding and patience during this essential upgrade are greatly appreciated. Thanks, OneClickDone Team https://network.oneclickdone.net/incident/315564 Sat, 20 Jan 2024 23:00:00 -0000 https://network.oneclickdone.net/incident/315564#0d64fba67e56855a63dcf884e1c241d992442f8fd4608dcce49b59a0023c5949 OneClickDone Clients, Important Server Upgrade Alert: We're in the process of a comprehensive overhaul, involving the reconstruction of server racks, installation of new wiring, and validation of power supplies. While the exact timeframe is uncertain, rest assured that all services will be temporarily redirected to a maintenance page. Your understanding and patience during this essential upgrade are greatly appreciated. Thanks, OneClickDone Team https://network.oneclickdone.net/incident/307259 Mon, 01 Jan 2024 21:25:09 -0000 https://network.oneclickdone.net/incident/307259#e749e2e63383a0b064bef981021570210218733e01fb0dd77c0a6d9810b5310e One Click Done Customer Portal recovered. https://network.oneclickdone.net/incident/307259 Mon, 01 Jan 2024 21:22:59 -0000 https://network.oneclickdone.net/incident/307259#8f676e125f1e7e7181717a3fd19a89188141ec53c788f3d21cbb2cc51504f504 One Click Done Main Server recovered. https://network.oneclickdone.net/incident/307259 Mon, 01 Jan 2024 21:19:43 -0000 https://network.oneclickdone.net/incident/307259#72acc3844d52b67c80ccce595a2faa0e3042f3de6c9b168f3686a5b705a6b4e0 One Click Done Main Server went down. https://network.oneclickdone.net/incident/307259 Mon, 01 Jan 2024 21:18:42 -0000 https://network.oneclickdone.net/incident/307259#7ab3a726eac4fb793eee35071577f47c3d4c67cd4542c091c1bc5cdba2685fa8 One Click Done Customer Portal went down. https://network.oneclickdone.net/incident/305285 Wed, 27 Dec 2023 01:00:06 -0000 https://network.oneclickdone.net/incident/305285#06f5528e63c4a9186e2b1dcd4edcd17132463b12e93fe049d5dc4740c2ebb21c One Click Done Main Server recovered. https://network.oneclickdone.net/incident/305285 Wed, 27 Dec 2023 00:59:44 -0000 https://network.oneclickdone.net/incident/305285#63e0a1179b5369355f5a473d7e78138835d1728725a686351dfd9f569bea25a0 One Click Done Customer Portal recovered. https://network.oneclickdone.net/incident/305285 Wed, 27 Dec 2023 00:53:06 -0000 https://network.oneclickdone.net/incident/305285#11a88bf5a65ea787af8e64db487975b62edfe58a42b8ddad14ddeaf28f3bb329 One Click Done Customer Portal went down. https://network.oneclickdone.net/incident/305285 Wed, 27 Dec 2023 00:50:57 -0000 https://network.oneclickdone.net/incident/305285#8731e0bec81ff0ca2f47bd5d4d6de04e02ceb2fa1106829fd80e2af7622b19be One Click Done Main Server went down. https://network.oneclickdone.net/incident/304296 Sat, 23 Dec 2023 23:12:31 -0000 https://network.oneclickdone.net/incident/304296#7d8d9e1c52ea257ae28c033564ed59bfed16e2c67f5dad21c340bebe5f526a4c One Click Done Main Server recovered. https://network.oneclickdone.net/incident/304296 Sat, 23 Dec 2023 23:11:48 -0000 https://network.oneclickdone.net/incident/304296#af6f0511ffba28dcd8d5402943adf18b0995fc990ad2efe415bd41b04851ad5b One Click Done Customer Portal recovered. https://network.oneclickdone.net/incident/304296 Sat, 23 Dec 2023 23:09:19 -0000 https://network.oneclickdone.net/incident/304296#162815b3a029575d2dacc4f766a152ada27ad1f13f5725b7c221180813b9fa57 One Click Done Main Server went down. https://network.oneclickdone.net/incident/304296 Sat, 23 Dec 2023 23:08:34 -0000 https://network.oneclickdone.net/incident/304296#57880633a93a78e8b9f080c1a8dbef76c9aab52023d2be007ac1969fe07ec661 One Click Done Customer Portal went down. https://network.oneclickdone.net/incident/302724 Wed, 20 Dec 2023 04:50:00 -0000 https://network.oneclickdone.net/incident/302724#009502dc82a2edb103727ba22c6de459e227fa17e6b2fc4ae76e4913740fed99 Maintenance completed https://network.oneclickdone.net/incident/302724 Wed, 20 Dec 2023 04:50:00 -0000 https://network.oneclickdone.net/incident/302724#009502dc82a2edb103727ba22c6de459e227fa17e6b2fc4ae76e4913740fed99 Maintenance completed https://network.oneclickdone.net/incident/302724 Wed, 20 Dec 2023 04:20:00 -0000 https://network.oneclickdone.net/incident/302724#e4a7e39fcb7cbc7d081bd54d9ad80e14539376289049450fc10399e2c5bf8314 In our ongoing commitment to ensuring top-notch security, we will be conducting a brief software update on our networking router to the latest version. Anticipated downtime is minimal—less than 15 minutes. Should you encounter any issues, please reach out to our support team at support@oneclickdone.net, and we'll promptly address your concerns. We apologize for any inconvenience this may cause and appreciate your understanding. https://network.oneclickdone.net/incident/302724 Wed, 20 Dec 2023 04:20:00 -0000 https://network.oneclickdone.net/incident/302724#e4a7e39fcb7cbc7d081bd54d9ad80e14539376289049450fc10399e2c5bf8314 In our ongoing commitment to ensuring top-notch security, we will be conducting a brief software update on our networking router to the latest version. Anticipated downtime is minimal—less than 15 minutes. Should you encounter any issues, please reach out to our support team at support@oneclickdone.net, and we'll promptly address your concerns. We apologize for any inconvenience this may cause and appreciate your understanding. https://network.oneclickdone.net/incident/301421 Sat, 16 Dec 2023 21:18:53 -0000 https://network.oneclickdone.net/incident/301421#b8f4628eacfa08c2178a4472490e3b872ca9129d2ae456249891976fb2b0e7f2 One Click Done Customer Portal recovered. https://network.oneclickdone.net/incident/301421 Sat, 16 Dec 2023 21:18:29 -0000 https://network.oneclickdone.net/incident/301421#ccd3a2e400c9058b461944c20fb25e2e3f6441de1eeadd9b189b7ff30ce86ad9 One Click Done Customer Portal went down. https://network.oneclickdone.net/incident/301421 Sat, 16 Dec 2023 18:45:59 -0000 https://network.oneclickdone.net/incident/301421#cb4cff6435a1764fe9bc74c582829c3764600cc46c5a67418b580856dddb248c One Click Done Customer Portal recovered. https://network.oneclickdone.net/incident/301421 Sat, 16 Dec 2023 18:43:46 -0000 https://network.oneclickdone.net/incident/301421#2723cccf9260dca43e70c9de3ff1063cfb79cf9fcec9ac0e883ad8a4e8d67759 One Click Done Main Server recovered. https://network.oneclickdone.net/incident/301421 Sat, 16 Dec 2023 18:40:25 -0000 https://network.oneclickdone.net/incident/301421#78efbcd6c18c608889f72478ad1230832d158a091811e4b4303a66b5cbd523d0 One Click Done Main Server went down. https://network.oneclickdone.net/incident/301421 Sat, 16 Dec 2023 18:39:47 -0000 https://network.oneclickdone.net/incident/301421#7a7919883dcfae12acfdd8f17dbe4ccda07f6eb7fb2229be9136cb6059acbd23 One Click Done Customer Portal went down. https://network.oneclickdone.net/incident/292607 Mon, 27 Nov 2023 10:43:34 -0000 https://network.oneclickdone.net/incident/292607#4642726b98c368cb3e7eb837103ea35091c13bcbb2dca9847b624917803700b4 One Click Done Main Server recovered. https://network.oneclickdone.net/incident/292607 Mon, 27 Nov 2023 08:03:26 -0000 https://network.oneclickdone.net/incident/292607#2779a1877076a7f5aec508660be25c4049551b2c83bef2f022a0c5e2dcb0643d One Click Done Main Server went down. https://network.oneclickdone.net/incident/292607 Mon, 27 Nov 2023 04:40:25 -0000 https://network.oneclickdone.net/incident/292607#ecd8f725421c2f7f26d9cdbefc41b998573167eacffcacedf5b44ce9c5525262 One Click Done Main Server recovered. https://network.oneclickdone.net/incident/292607 Mon, 27 Nov 2023 04:39:24 -0000 https://network.oneclickdone.net/incident/292607#729ab7b31b3bff827003d0f4624cf407e0a0e617326acb08623f66e2ae9f0ea8 One Click Done Main Server went down. https://network.oneclickdone.net/incident/285114 Fri, 10 Nov 2023 05:40:00 -0000 https://network.oneclickdone.net/incident/285114#19166faf569925f4f736cec2593ef2690d5d0f6d478e8a32ad83ef32a28e8210 ## RESOLVED - Outage - Oneclickdone Network *This outage has since been resolved and impacted all subscribers on the OneClickDone network.* - This outage was caused by a faulty cable in the data center. - The outage was resolved by installing a new cable leading to the main switch at the datacenter. Once the new cable was installed services restored shortly after. A after incident review was performed and it was identified that there was no possible predictive/proactive measures that could have been taken to identify the outage sooner. The reason for the lengthy delay was due to the tracing and implementation of a new cable. We apologize for the inconvinence this has caused our customers, to prevent this from happening in the future OneClickDone teams will be reviewing the age and conditions of all of our cabling in the datacenter. This will be the last communication regarding this incident. Please create a support ticket if your services are still impacted at this time. Thank you for being a loyal OneClickDone customer! - OneClickDone Support Team https://network.oneclickdone.net/incident/285114 Fri, 10 Nov 2023 05:40:00 -0000 https://network.oneclickdone.net/incident/285114#19166faf569925f4f736cec2593ef2690d5d0f6d478e8a32ad83ef32a28e8210 ## RESOLVED - Outage - Oneclickdone Network *This outage has since been resolved and impacted all subscribers on the OneClickDone network.* - This outage was caused by a faulty cable in the data center. - The outage was resolved by installing a new cable leading to the main switch at the datacenter. Once the new cable was installed services restored shortly after. A after incident review was performed and it was identified that there was no possible predictive/proactive measures that could have been taken to identify the outage sooner. The reason for the lengthy delay was due to the tracing and implementation of a new cable. We apologize for the inconvinence this has caused our customers, to prevent this from happening in the future OneClickDone teams will be reviewing the age and conditions of all of our cabling in the datacenter. This will be the last communication regarding this incident. Please create a support ticket if your services are still impacted at this time. Thank you for being a loyal OneClickDone customer! - OneClickDone Support Team https://network.oneclickdone.net/incident/285114 Fri, 10 Nov 2023 05:37:30 -0000 https://network.oneclickdone.net/incident/285114#a5f6c624080888dd669a63371d6e8e535da7b9afb249de9f220a29e7efaafccf One Click Done Main Server recovered. https://network.oneclickdone.net/incident/285114 Fri, 10 Nov 2023 05:36:59 -0000 https://network.oneclickdone.net/incident/285114#7bac8ce397b43e476066a157b49ebd2c0cb147e4f38c80fc2d9335cd618533f2 One Click Done Customer Portal recovered. https://network.oneclickdone.net/incident/285114 Fri, 10 Nov 2023 04:34:26 -0000 https://network.oneclickdone.net/incident/285114#6be50eadab316314d412f3a916414b9c4054df25de5a7a067ca5c3203e69420e One Click Done Main Server went down. https://network.oneclickdone.net/incident/285114 Fri, 10 Nov 2023 04:33:30 -0000 https://network.oneclickdone.net/incident/285114#59b5dd3dbf2f1dd2435a8c6caac9432e30f25a61073788a471b357a1c679a4f0 One Click Done Customer Portal went down. https://network.oneclickdone.net/incident/262875 Fri, 22 Sep 2023 08:52:42 -0000 https://network.oneclickdone.net/incident/262875#3ba23cfa789ef4123540d69c440625b134dd8f1060a89d19696d694839a2e31c One Click Done Customer Portal recovered. https://network.oneclickdone.net/incident/262875 Fri, 22 Sep 2023 08:52:14 -0000 https://network.oneclickdone.net/incident/262875#5f7c96c09b7553c16d37623ccfd3ad968cd1985d736980f756a75688d4aa4c0a One Click Done Customer Portal went down. https://network.oneclickdone.net/incident/251944 Mon, 28 Aug 2023 19:38:53 -0000 https://network.oneclickdone.net/incident/251944#7a8ecc45476a5280028eaf44c27b79c8eae39f5f309cb191548430fbd726b302 One Click Done Customer Portal recovered. https://network.oneclickdone.net/incident/251944 Mon, 28 Aug 2023 19:38:33 -0000 https://network.oneclickdone.net/incident/251944#706ca376119148b85900643be09dc6e0f5fba6642ff6a054ba1b292484b81cf9 One Click Done Customer Portal went down. https://network.oneclickdone.net/incident/240185 Tue, 01 Aug 2023 16:22:27 -0000 https://network.oneclickdone.net/incident/240185#04d5a0f12653ec8651c18157a12407db9049baa148a42d736f27f2168e4b4d9f One Click Done Customer Portal recovered. https://network.oneclickdone.net/incident/240185 Tue, 01 Aug 2023 16:20:11 -0000 https://network.oneclickdone.net/incident/240185#04ea36621bf12bf1b1ba263bd552112ead5733def4eb21696d8bb220521721ad One Click Done Main Server recovered. https://network.oneclickdone.net/incident/240185 Tue, 01 Aug 2023 16:19:10 -0000 https://network.oneclickdone.net/incident/240185#59c3016095e45a5e9ad6ee9772fdcdc5498f506706985ef7bd65dd0f6c2f3d7c One Click Done Customer Portal and One Click Done Main Server went down. https://network.oneclickdone.net/incident/240185 Tue, 01 Aug 2023 16:19:10 -0000 https://network.oneclickdone.net/incident/240185#59c3016095e45a5e9ad6ee9772fdcdc5498f506706985ef7bd65dd0f6c2f3d7c One Click Done Customer Portal and One Click Done Main Server went down. https://network.oneclickdone.net/incident/233097 Sat, 15 Jul 2023 03:58:50 -0000 https://network.oneclickdone.net/incident/233097#64ac1e96f874384e9b1027cec1763e3991c71c702ea8d3b1b473be4cf82838c6 One Click Done Main Server recovered. https://network.oneclickdone.net/incident/233097 Sat, 15 Jul 2023 03:58:20 -0000 https://network.oneclickdone.net/incident/233097#5db546e302f1126ed7d88ffda7fee2cad544f1275c16265cfa34bff36a2f8d92 One Click Done Customer Portal recovered. https://network.oneclickdone.net/incident/233097 Sat, 15 Jul 2023 03:49:36 -0000 https://network.oneclickdone.net/incident/233097#fa495e50efac31d877c35b13b3898c5299969a2490713c491bf1f90acecdcc64 One Click Done Main Server went down. https://network.oneclickdone.net/incident/233097 Sat, 15 Jul 2023 03:48:54 -0000 https://network.oneclickdone.net/incident/233097#8e7cf0db0621849381a472db0cbceae79ab4702e1ffd856108c18e9925c400fe One Click Done Customer Portal went down. https://network.oneclickdone.net/incident/230165 Sat, 08 Jul 2023 01:38:53 -0000 https://network.oneclickdone.net/incident/230165#bc9597bf2a527b8c2ae8e90ceb9971dceb62a1465216b5ffe868664ddcbadf42 One Click Done Customer Portal recovered. https://network.oneclickdone.net/incident/230165 Sat, 08 Jul 2023 01:36:36 -0000 https://network.oneclickdone.net/incident/230165#e1709f2fe48b315fa30be13da9cd260a5722986b6727c071ecfdb2e701ed1a19 One Click Done Main Server recovered. https://network.oneclickdone.net/incident/230165 Sat, 08 Jul 2023 01:29:57 -0000 https://network.oneclickdone.net/incident/230165#05ded6db7284edd39ce5548a46c6678f8889c3350ce2583f4fa462015c2c89c7 One Click Done Main Server went down. https://network.oneclickdone.net/incident/230165 Sat, 08 Jul 2023 01:29:35 -0000 https://network.oneclickdone.net/incident/230165#6443127640ecb8dab59eade7932ef20a1376a9553133f6e509f6af374bfe3850 One Click Done Customer Portal went down. https://network.oneclickdone.net/incident/229341 Thu, 06 Jul 2023 06:00:00 -0000 https://network.oneclickdone.net/incident/229341#57eeffc6170d46dbbb5705d41ef5af8c05beac2e9c69e594b424e3a4ad5b4f24 Maintenance completed https://network.oneclickdone.net/incident/229341 Thu, 06 Jul 2023 06:00:00 -0000 https://network.oneclickdone.net/incident/229341#57eeffc6170d46dbbb5705d41ef5af8c05beac2e9c69e594b424e3a4ad5b4f24 Maintenance completed https://network.oneclickdone.net/incident/229341 Thu, 06 Jul 2023 04:35:00 -0000 https://network.oneclickdone.net/incident/229341#0dd1f49da4c1c55d0579b20397facf85fa9774a446ee70b6142223c7e1072554 Emergency maintenance is needed to repair internal systems after the power outages that occurred today https://network.oneclickdone.net/incident/229341 Thu, 06 Jul 2023 04:35:00 -0000 https://network.oneclickdone.net/incident/229341#0dd1f49da4c1c55d0579b20397facf85fa9774a446ee70b6142223c7e1072554 Emergency maintenance is needed to repair internal systems after the power outages that occurred today https://network.oneclickdone.net/incident/229274 Thu, 06 Jul 2023 01:42:05 -0000 https://network.oneclickdone.net/incident/229274#436ea3c812cf23b48c0803c950528d4cf2b540d3db2708e17100602078762d60 One Click Done Customer Portal recovered. https://network.oneclickdone.net/incident/229274 Thu, 06 Jul 2023 01:31:05 -0000 https://network.oneclickdone.net/incident/229274#3220ab71515e1cb93f9aadba75bf48e9f34da14440dbdc70b7f707f301705c79 One Click Done Main Server recovered. https://network.oneclickdone.net/incident/229274 Thu, 06 Jul 2023 01:26:00 -0000 https://network.oneclickdone.net/incident/229274#8d266f1c813d83cd4865dad40beb06612836fefc23922817d17026e70d735ddf # Outage - 7/5/23 - Severe Weather Power Outages Our One Click Done data center was impacted by two separate power outages. This was due to our local power utility and **severe** weather in the area. While we do not like to have downtime, this was unavoidable in nature. We are currently in the process of implementing backup power, however, this was not yet implemented. *We apologize for any inconvenience this caused and have credited our customers' accounts for any downtime that occurred per our SLA policy.* Thank you, One Click Done Team. https://network.oneclickdone.net/incident/229274 Thu, 06 Jul 2023 01:26:00 -0000 https://network.oneclickdone.net/incident/229274#8d266f1c813d83cd4865dad40beb06612836fefc23922817d17026e70d735ddf # Outage - 7/5/23 - Severe Weather Power Outages Our One Click Done data center was impacted by two separate power outages. This was due to our local power utility and **severe** weather in the area. While we do not like to have downtime, this was unavoidable in nature. We are currently in the process of implementing backup power, however, this was not yet implemented. *We apologize for any inconvenience this caused and have credited our customers' accounts for any downtime that occurred per our SLA policy.* Thank you, One Click Done Team. https://network.oneclickdone.net/incident/227536 Sun, 02 Jul 2023 22:18:24 -0000 https://network.oneclickdone.net/incident/227536#e4fd982d6abcab381e665944a2ff04d200d08be0b71c0e0fc30b1ffce9c67d2f Maintenance completed https://network.oneclickdone.net/incident/227536 Sun, 02 Jul 2023 22:18:24 -0000 https://network.oneclickdone.net/incident/227536#e4fd982d6abcab381e665944a2ff04d200d08be0b71c0e0fc30b1ffce9c67d2f Maintenance completed https://network.oneclickdone.net/incident/227536 Sun, 02 Jul 2023 21:44:00 -0000 https://network.oneclickdone.net/incident/227536#8048ba4fb8f98f4eee43b92883ba5df9c8cfaaa844d854a5d900f3eaadc94f0a Our team has identified the root cause of the outage that was recently experienced after performing a hard drive upgrade on our main server. Our system was physically up and able to accessed after the maintenance was complete, however, experienced issues due to DNS systems failing. Our team is going to implement a resolution to this by updating DNS propagations. This process will take down services for a short period of time. We apologize for any interruptions this may cause. https://network.oneclickdone.net/incident/227536 Sun, 02 Jul 2023 21:44:00 -0000 https://network.oneclickdone.net/incident/227536#8048ba4fb8f98f4eee43b92883ba5df9c8cfaaa844d854a5d900f3eaadc94f0a Our team has identified the root cause of the outage that was recently experienced after performing a hard drive upgrade on our main server. Our system was physically up and able to accessed after the maintenance was complete, however, experienced issues due to DNS systems failing. Our team is going to implement a resolution to this by updating DNS propagations. This process will take down services for a short period of time. We apologize for any interruptions this may cause. https://network.oneclickdone.net/incident/227536 Sun, 02 Jul 2023 21:44:00 -0000 https://network.oneclickdone.net/incident/227536#8048ba4fb8f98f4eee43b92883ba5df9c8cfaaa844d854a5d900f3eaadc94f0a Our team has identified the root cause of the outage that was recently experienced after performing a hard drive upgrade on our main server. Our system was physically up and able to accessed after the maintenance was complete, however, experienced issues due to DNS systems failing. Our team is going to implement a resolution to this by updating DNS propagations. This process will take down services for a short period of time. We apologize for any interruptions this may cause. https://network.oneclickdone.net/incident/227536 Sun, 02 Jul 2023 21:44:00 -0000 https://network.oneclickdone.net/incident/227536#8048ba4fb8f98f4eee43b92883ba5df9c8cfaaa844d854a5d900f3eaadc94f0a Our team has identified the root cause of the outage that was recently experienced after performing a hard drive upgrade on our main server. Our system was physically up and able to accessed after the maintenance was complete, however, experienced issues due to DNS systems failing. Our team is going to implement a resolution to this by updating DNS propagations. This process will take down services for a short period of time. We apologize for any interruptions this may cause. https://network.oneclickdone.net/incident/226964 Sat, 01 Jul 2023 09:00:00 -0000 https://network.oneclickdone.net/incident/226964#acd68a5f02702633f8fa9cd20c92fb035effaaa2835293eb036b8ce9271ce27e Maintenance completed https://network.oneclickdone.net/incident/226964 Sat, 01 Jul 2023 09:00:00 -0000 https://network.oneclickdone.net/incident/226964#acd68a5f02702633f8fa9cd20c92fb035effaaa2835293eb036b8ce9271ce27e Maintenance completed https://network.oneclickdone.net/incident/226964 Sat, 01 Jul 2023 05:03:00 -0000 https://network.oneclickdone.net/incident/226964#f56a5fa14aeb74a1584c0d62eadda51888e37f1b4fe3b7e98e2e67ea9ddd5a40 Our services will be offline during this maintenance window. The window is to ensure the stability of our migration to the new server platform. Our customer portal and main server will be down for the duration of this maintenance https://network.oneclickdone.net/incident/226964 Sat, 01 Jul 2023 05:03:00 -0000 https://network.oneclickdone.net/incident/226964#f56a5fa14aeb74a1584c0d62eadda51888e37f1b4fe3b7e98e2e67ea9ddd5a40 Our services will be offline during this maintenance window. The window is to ensure the stability of our migration to the new server platform. Our customer portal and main server will be down for the duration of this maintenance https://network.oneclickdone.net/incident/225580 Wed, 28 Jun 2023 02:41:39 -0000 https://network.oneclickdone.net/incident/225580#ae88394fb573d8b5d787dd700b5f872e471666fe0599fd7f5b547c89e875d7b8 Maintenance completed https://network.oneclickdone.net/incident/225580 Wed, 28 Jun 2023 02:29:00 -0000 https://network.oneclickdone.net/incident/225580#c7111849ce1d113a9d0055f8a4dd9fda30a39afd294121d9e47e16758134e065 Our team is currently working on updating some of the backend code of our web servers. The expected downtime to customers is none, but should you become impacted, services should be restored by 11:00 PM CT https://network.oneclickdone.net/incident/225580 Wed, 28 Jun 2023 02:29:00 -0000 https://network.oneclickdone.net/incident/225580#c7111849ce1d113a9d0055f8a4dd9fda30a39afd294121d9e47e16758134e065 Our team is currently working on updating some of the backend code of our web servers. The expected downtime to customers is none, but should you become impacted, services should be restored by 11:00 PM CT