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Downtime

One Click Done Customer Portal and One Click Done Main Server are down

Jan 28 at 05:19pm CST
Affected services
One Click Done Customer Portal
One Click Done Main Server

Resolved
Jan 31 at 01:08am CST

HST-OUT434786 - Outage Post Mortem

Outage reason: This outage was caused by a faulty network cable that connected our physical equipment to the outside world. The outage was resolved after replacing the cable and moving to a new switch port.

Future prevention: This cable appeared to be an issue and has been replaced twice. As a proactive measure the network port has been changed as well. We will continue to monitor this.

Services Impacted: Full system outage, impacting internal services and all external customers.

Thanks,
OneClickDone Support

Created
Jan 28 at 05:19pm CST

HST-OUT434786 - Outage Post Mortem

Outage reason: This outage was caused by a faulty network cable that connected our physical equipment to the outside world. The outage was resolved after replacing the cable and moving to a new switch port.

Future prevention: This cable appeared to be an issue and has been replaced twice. As a proactive measure the network port has been changed as well. We will continue to monitor this.

Services Impacted: Full system outage, impacting internal services and all external customers.

Thanks,
OneClickDone Support