Previous incidents

March 2024
Mar 10, 2024
1 incident

One Click Done Customer Portal is down

Downtime

Resolved Mar 10, 2024 at 02:29pm UTC

One Click Done Customer Portal recovered.

1 previous update
Mar 05, 2024
1 incident

One Click Done Customer Portal and One Click Done Main Server are down

Downtime

Resolved Mar 05, 2024 at 08:08am UTC

One Click Done Main Server recovered.

3 previous updates
February 2024
Feb 22, 2024
1 incident

One Click Done Customer Portal and One Click Done Main Server are down

Downtime

Resolved Feb 22, 2024 at 08:21am UTC

One Click Done Main Server recovered.

3 previous updates
Feb 21, 2024
1 incident

One Click Done Customer Portal and One Click Done Main Server are down

Downtime

Resolved Feb 21, 2024 at 10:58pm UTC

One Click Done Main Server recovered.

3 previous updates
Feb 18, 2024
1 incident

One Click Done Customer Portal and One Click Done Main Server are down

Downtime

Resolved Feb 19, 2024 at 04:52am UTC

One Click Done Main Server recovered.

3 previous updates
Feb 17, 2024
1 incident

One Click Done Customer Portal and One Click Done Main Server are down

Downtime

Resolved Feb 17, 2024 at 09:46am UTC

One Click Done Main Server recovered.

3 previous updates
Feb 09, 2024
1 incident

One Click Done Main Server is down

Downtime

Resolved Feb 09, 2024 at 07:25am UTC

One Click Done Main Server recovered.

1 previous update
January 2024
Jan 28, 2024
1 incident

One Click Done Customer Portal and One Click Done Main Server are down

Downtime

Resolved Jan 31, 2024 at 07:08am UTC

HST-OUT434786 - Outage Post Mortem

Outage reason: This outage was caused by a faulty network cable that connected our physical equipment to the outside world. The outage was resolved after replacing the cable and moving to a new switch port.

Future prevention: This cable appeared to be an issue and has been replaced twice. As a proactive measure the network port has been changed as well. We will continue to monitor this.

Services Impacted: Full system outage, impacting internal se...

1 previous update
Jan 20, 2024
1 incident

One Click Done Customer Portal and One Click Done Main Server are down

Downtime

Resolved Jan 21, 2024 at 01:46am UTC

One Click Done Main Server recovered.

3 previous updates
Jan 01, 2024
1 incident

One Click Done Customer Portal and One Click Done Main Server are down

Downtime

Resolved Jan 01, 2024 at 09:25pm UTC

One Click Done Customer Portal recovered.

3 previous updates