Previous incidents
One Click Done Customer Portal and One Click Done Main Server are down
Resolved Jan 31, 2024 at 7:08am UTC
HST-OUT434786 - Outage Post Mortem
Outage reason: This outage was caused by a faulty network cable that connected our physical equipment to the outside world. The outage was resolved after replacing the cable and moving to a new switch port.
Future prevention: This cable appeared to be an issue and has been replaced twice. As a proactive measure the network port has been changed as well. We will continue to monitor this.
Services Impacted: Full system outage, impacting internal se...
1 previous update
One Click Done Customer Portal and One Click Done Main Server are down
Resolved Jan 21, 2024 at 1:46am UTC
One Click Done Main Server recovered.
3 previous updates
One Click Done Customer Portal and One Click Done Main Server are down
Resolved Jan 1, 2024 at 9:25pm UTC
One Click Done Customer Portal recovered.
3 previous updates
One Click Done Customer Portal and One Click Done Main Server are down
Resolved Dec 27, 2023 at 1:00am UTC
One Click Done Main Server recovered.
3 previous updates
One Click Done Customer Portal and One Click Done Main Server are down
Resolved Dec 23, 2023 at 11:12pm UTC
One Click Done Main Server recovered.
3 previous updates
One Click Done Customer Portal and One Click Done Main Server are down
Resolved Dec 16, 2023 at 9:18pm UTC
One Click Done Customer Portal recovered.
5 previous updates
One Click Done Main Server is down
Resolved Nov 27, 2023 at 10:43am UTC
One Click Done Main Server recovered.
3 previous updates
RESOLVED - Outage - Downtime for OneClickDone Network
Resolved Nov 10, 2023 at 5:40am UTC
RESOLVED - Outage - Oneclickdone Network
This outage has since been resolved and impacted all subscribers on the OneClickDone network.
- This outage was caused by a faulty cable in the data center.
- The outage was resolved by installing a new cable leading to the main switch at the datacenter. Once the new cable was installed services restored shortly after.
A after incident review was performed and it was identified that there was no possible predictive/proactive measures th...
4 previous updates